Bangla Gaming Privacy Policy – Personal Data Collection, Storage & Protection Policy

1. Introduction

Bangla Gaming A trusted online gaming and betting platform in Bangladesh. Protecting the personal information of every member is a core responsibility for us — not merely a legal obligation.

This Privacy Policy explains what information Bangla Gaming collects, how it is used, who it may be shared with, and what rights you have over your own data. It may take a moment to read through, but understanding it will give you a clear picture of just how secure your information is.

Bangla Gaming follows international data protection standards and complies with applicable local laws. Our commitment to data security is not just on paper — it is enforced at both the technical and organizational level.

2. What Information Do We Collect?

Bangla Gaming collects data in several ways — some information is provided directly by you, while some is collected automatically. Full details are provided below.

A. Information You Provide Directly

• Registration Details: Full name, mobile number, date of birth, and email address (if provided).
• Identity verification information (KYC): Scans or photos of your national ID, passport, or driving licence.
• Payment information: Mobile banking numbers (bKash, Nagad, Rocket) or bank account details. Bangla Gaming never stores full card numbers.
• Contact details: The content of messages, feedback, or complaints you send to our support team.
• Preferences & Settings: Your preferred language, notification settings, and responsible gaming limits set on your account.

B. Automatically Collected Information

• Device information: Device type, operating system, browser version, and screen resolution.
• Network data: IP address and internet connection type.
• Usage Data: Time spent on each page, games played, betting history, and login and logout times.
• Cookies & tracking: Cookies and similar technologies are used to improve the platform and deliver a personalised experience.

3. How is the data collected from you used?

Bangla Gaming uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below.

• Account Management: Used for login verification, password resets, and account security.
• Service provision: For betting, gaming, payment processing, and prize distribution.
• Age verification: To prevent anyone under 18 from creating an account.
• Customer Service: For managing complaints, inquiries, and support tickets.
• Personalised Experience: Showing you relevant offers and recommendations based on your preferences and play style.
• Security & fraud prevention: To detect unusual activity and maintain the integrity of the platform.
• Legal obligations: To comply with anti-money laundering requirements, meet tax authority obligations, and adhere to court orders.
• Platform Improvement: To analyse which features are most used and improve the quality of our services.
• Contact: To send important updates, transaction confirmations, and notices of policy changes.

4. Sharing data with third parties

Bangla Gaming never sells your information or shares it with advertisers. However, in certain specific circumstances, limited information may be shared with trusted third parties.

• Payment processors: bKash, Nagad, or bank — necessary information is shared with the relevant provider to complete your transaction. This data is protected under their own security policies.
• Identity verification services: Documents submitted for KYC verification may be shared with third-party verification services. These parties use the information solely for the purpose of verification.
• Technology service providers: Server hosting, cloud storage, and cybersecurity service providers have limited access to technical data solely to perform their services. They are contractually bound to keep all information confidential.
• Legal Authorities: Relevant information may be disclosed to government authorities under court orders, lawful requests from regulatory bodies, or anti-money laundering compliance obligations.
• Licensing Authority: Certain information is shared with regulatory authorities to maintain our gaming licence.

5. How we protect your data

Bangla Gaming has put strict technical and organisational measures in place to protect your data. Our investment in data security grows every year.

That said, no system on the internet can guarantee 100% security — and we think it is important to be upfront about that. You should also take a few precautions of your own: use a strong password, always log out after using a shared device, and contact our support team immediately if you notice anything suspicious.

6. How long is your data retained?

Bangla Gaming does not retain your data longer than necessary. The retention period for each data type is outlined below.

• Account information: For as long as your account remains active. After closure, data may be retained for up to 5 years as required by law.
• Transaction records: Typically retained for up to 7 years due to legal obligations.
• KYC Documents: Retained for up to 5 years after account closure under anti-money laundering legislation.
• Betting history: For the duration of your active account. After closure, retained for up to 3 years for complaint resolution purposes.
• Support contact: For up to 2 years after a case is resolved.
• Log & technical data: Typically deleted within 90 days to 1 year.

Once the retention period ends, data is securely deleted or anonymised so that it can no longer be linked to you.

7. Your rights

You have several important rights over your personal data at Bangla Gaming. Knowing these rights puts you in control of your own information.

To exercise any of the rights listed above, email support@banglagaming.com or reach us via live chat. We will respond within 30 days of receiving your request. Requests will be fulfilled after your identity has been verified.

8. Cookies & Similar Technologies

Cookies and similar technologies are used when you visit the Bangla Gaming website and app. Cookies are small text files stored in your browser or on your device.

You can delete or block cookies through your browser settings. However, disabling essential cookies may cause issues with login and transactions.

9. Protection of Minors' Data

Bangla Gaming strictly enforces an 18+ policy. If anyone under 18 creates an account or their data is collected, that account will be closed and the information permanently deleted.

To verify and close a minor's account at a parent's request, please contact support@banglagaming.com. Bangla Gaming takes the highest level of care to protect underage individuals.

10. Changes to the Privacy Policy

Bangla Gaming may update this privacy policy at any time. For significant changes, a notification will be sent via SMS to your registered mobile number or through an in-app alert — at least 7 days before the changes come into effect.

The latest version will always be available on this page. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11. Contact & Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch with Bangla Gaming.